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7.6 by 10 on Trustpilot : 1785
  • Quick delivery within Europe!

  • 1 Years warrenty

  • All products available from stock

Shipping & Returns

 

Delivery by DHL or DPD

All our orders are shipped with DHL or DPD. Once you're order has been shipped you wil receive a track & trace code from our system. Note that you can only see the status of the package, you can not see what time DHL will be there. You can track your order on the day you receive the order. We will deliver the package on a day of your choice.
 

Deliverytime

 

Country Estimated delivery time
Austria                                    2-3 working days                                   
Belgium 1 working day
Czech Republic 3-5 working days
Denmark 3-5 working days
Finland 3-5 working days
France 2-3 working days
Germany 2-3 working days
Ireland 3-5 working days
Italy 3-5 working days
Luxemburg 3-5 working days
Netherlands 1 working day
Norway 3-5 working days
Poland 3-5 working days
Spain 3-5 working days
Sweden 3-5 working days
Great-Brittain 3-5 working days

 


Shipping cost: 


Due to so many differences in weight and measurements of the parcels, the shippingcosts of your order will be calculated by measurements and weight in the check-out. This allows us to offer the products at a more cheaper price.

Country Shipping costs
Austria By weight and measurements
Belgium By weight and measurements
Czech Republic By weight and measurements
Denmark By weight and measurements
Finland By weight and measurements
France By weight and measurements
Germany By weight and measurements
Ireland By weight and measurements
Italy By weight and measurements
Luxemburg By weight and measurements
Netherlands By weight and measurements
Norway By weight and measurements
Poland By weight and measurements
Spain By weight and measurements
Sweden By weight and measurements
Great-Brittain By weight and measurements


Returns from the UK

You can return your product within 14 working days from the date of receipt. You don’t have to give us any reason for the return. Note that the product should be returned in original packaging.. The return costs are always for the buyer. Your purchase amount will be credited and refunded to your account.

Would you return because your product is damaged? Even then apply the above rules. If you have damage , you must replace the supplier the opportunity to offer your product for a reliable product . Exchange , as indicated above , is always free.

 

When located in the UK, there are two options to return your order(s):

 
1) By return label
When you want to return your items, and don't want to wait for DPD to pick up your parcel at your home, you can make use of a DPD returnlabel. With this label you can bring the package(s) to the nearest DPD depot. You can find everything about our returnpolicy here.
 
2) Pick-up by DPD
You also have the option to let DPD pick up your parcel(s) at your home, or any prefered other address. You can book in your return on our returnpage, and then you can mail us with your prefered pick-up date (monday till friday) and pick-up address.
 

You can find our whole returnpolicy here.

 

Not at home

If you are not home, then DHL automatically comes along the next day again. When you’re not at home the second time, DHL will store your package at the nearest depot. You then have five days to collect it . You can also schedule a third delivery attempt within these five days.  When you’re not home the third time, the packet will be returned to us. For a new delivery you would have to pay extra for postage. 

 

Complaints


We gladly receive any complaint with an attached photo . On the basis of the picture should be clear what the complaint is, and how we can solve the problem . Within 48 hours (on working days ) you will receive a message with a proposal to agree to exchange the product or part .

All service is free of charge. The product needs to function well, and we, as a supplier, are responsible for delivering a well-working product. All exchanged with damaged products or goods are on our costs. 

 

Warranty


You have a standard one -year warranty. At the elementary components such as steel frames, you get a lifetime warranty . A steel framework must not succumb . If it does, then we will replace the frame regardless of when you made the purchase.